Issue link: http://lawandordermag.epubxp.com/i/109778
FOCUS Dispatch Systems���Two Case Studies SUMMARY Law enforcement agencies that expand or build a new facility have many purchases to consider. Basic furnishings and state-ofthe-art consoles are very important. It is no good to have sophisticated consoles without accompanying communications equipment of the same caliber. Among other major considerations are whether to stay with their existing RMS and dispatch systems. MORE INFORMATION www.moducom.com www.tiburoninc.com The Pikeville, Ky. Police Department has a modern dispatch center handling all emergency calls for the city. The city of Pikeville, Ky. Dispatch Center handles calls for Police, Fire and EMS. Pikeville, Ky. Police Department��s Dispatch Center dispatches emergency services for three fire stations. DISPATCH SYSTEMS��� TWO CASE STUDIES Dispatching systems are becoming more technologically sophisticated. By Kathy Marks L aw enforcement agencies that expand or build a new facility have many purchases to consider and basic furnishings, sometimes including state-of-the-art consoles, are very important. It is, however, no good to have the most sophisticated consoles in the world without accompanying communications equipment of the same caliber. Among other major considerations are whether to stay with their existing RMS and dispatch systems. Dispatching systems are becoming more 46 LAW and ORDER I February 2013 technologically sophisticated, as are most communication and information management systems. Tiburon DispatchNow Probably one of the most advanced systems involves a cloud-based solution to the dispatch centers. DispatchNow from Tiburon is in the forefront of providing these state-ofthe-art services. David Hopkins, Director of the Steuben County Communications Center in Bath, N.Y., is proud of their new cloud-based communications center. Their jurisdiction includes almost 1,600 square miles, and about 100,000 residents. They are the 9-1-1 center for all emergency services in that jurisdiction. They dispatch all city police departments, the County Sheriff, the New York State Troop-