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ToC JANUARY 2014 Table of Contents 28I 44I Thermal imaging and night vision technology provides law enforcement with devices that allow them to assess their surroundings more effectively. By Susan Geoghegan 50I New in Thermal Imaging and Night Vision 34I Traditions Firearms Tactical Scopes From the green or red illuminated reticle to the external parallax adjustment to 16X, the AR Marksman is an excellent match for police scenarios. By LAW and ORDER Staff UP-CLOSE TACTICAL GEAR 40I Tactical Technology in Action At the forefront of technology and innovation, Motorola Solutions, Northrop Grumman and Tactical Electronics offer tactical technology solutions to government agencies, law enforcement, and the military. By Susan Geoghegan PhaZZer Enforcer ECD PhaZZer® Electronics' Enforcer is a new alternative to the TASER®. By LAW and ORDER Staff DSM Dyneema Ballistic Materials Dyneema® is a synthetic ballistic fiber 15 times stronger than steel, yet lighter than other ballistic materials like aramids. Point Blank Body Armor is the first to use Dyneema Force Multiplier Technology in soft body armor. By LAW and ORDER Staff FEATURES 56I Incident-Driven Customer Care An officer who understands IncidentDriven Customer Care will reach to the outer limits of the organization's rules, systems and protocols to best serve the needs of the customer in crisis or chaos. By Mike Hamel CORPORATE HEADQUARTERS Hendon Media Group 130 Waukegan Road / Suite 202 Deerfield, IL 60015 p: 800-843-9764 f: 847-444-3333 www.hendonpub.com CO-PUBLISHERS Henry Kingwill / henry@hendonpub.com Peter Kingwill / pete@hendonpub.com EDITORIAL DIRECTOR Ed Sanow esanow@hendonpub.com MANAGING EDITOR Jennifer Gavigan jgavigan@hendonpub.com CONTRIBUTING EDITORS Steve Albrecht, Karen Bartuch, Cara Donlon-Cotton, Susan Geoghegan, Randy Means, Yesenia Salcedo, Stephenie Slahor, Jim Weiss, Tom Wetzel GRAPHIC DESIGNER Carl Walanski cwalanski@hendonpub.com GRAPHIC DESIGNER/PRODUCTION Marina Rus / mrus@hendonpub.com TRADE SHOW DIRECTOR Lisa McDade lmcdade@hendonpub.com DIRECTOR OF INTERACTIVE MEDIA Kathryn Murnik / kmurnik@hendonpub.com REPRINT INFORMATION Pete Kingwill (800) 843-9764 x23 pete@hendonpub.com ADVERTISING CONTACT INFORMATION ASSOCIATE PUBLISHER Kirk Moen (800) 843-9764 x26 Mobile: 608-770-6364 kmoen@hendonpub.com FOR SUBSCRIPTIONS CALL 888-329-0770 or e-mail: law&ordermag;@halldata.com INTERNATIONAL SUBSCRIPTIONS 847-763-9533 DEPARTMENTS 6 I On the Job By J.T. McBride 8 I News 60 I Police Equipment News 64 I Product Spotlight LAW AND ORDER USPS 079-430 ISSN 0023-9195 is published monthly by Hendon Media Group, 130 Waukegan Road, Deerfield, IL 60015 (847) 444-3300. Subscription price for one year $24.95, two years $39.95 and three years $55.00. Periodicals postage paid at Deerfield, IL and additional mailing offices. POSTMASTER, send change of address to LAW AND ORDER, P.O. Box 2084, Skokie, IL 60076. Subscribers send address changes (Form 3579) to LAW AND ORDER, P.O. Box 2084, Skokie, IL 60076. For subscription information only, call (888) 329-0770. This entire issue is copyrighted by LAW and ORDER magazine. By Eugene Nielsen 10 I Just Handed Down Robert Boe & Randy Means 4 LAW and ORDER I January 2014 Please Recycle This Magazine. Remove inserts before recycling.