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and balance to any operation – even when volumes are at their highest. The Sentinel Patriot solution's ANI/ALI functionality immediately provides call takers with per- tinent caller information, dramatically im- proving operational response. As an IP solution, Sentinel Patriot allows critical infrastructure to reside in distrib- uted locations. It gives call takers full mo- bility to remotely provide assistance, access data sources or connect with supporting agencies. Delivering true geo-diversity of components and personnel, the Sentinel Patriot solution ensures fault-tolerant call processing in virtually any situation. The Sentinel Patriot solution integrates easily with third-party radio and PBX sys- tems, along with other Cassidian Commu- nications applications – such as mapping, computer-aided dispatch (CAD) and man- agement information systems (MIS) – for a completely customized solution. With a keen focus on system protection and reliability, Cassidian Communications brings a suite of Managed Services to the mission critical environment. As an option, the Sentinel Patriot solution may be man- aged by the company's Service Manage- ment Center, where a team of IT experts monitor Cassidian Communications sys- tems in real-time. Customers may choose to implement one or any combination of services for Monitoring & Response, Patch Management, Virus Protection and Disaster Recovery for maximum system integrity. ORION™ Vela® Rounding out the complete NG9-1-1 so- lution suite designed for York-Poquoson- Williamsburg and James City County is the ORION™ Vela® advanced mapping solution, the Aurora® MIS solution for complete information management, and the full suite of industry-leading Man- aged Services—including disaster re- covery, monitoring and response, and antivirus updating—all provided by Cas- sidian Communications. "Upgrading their equipment to our NG9- 1-1 solutions suite, including the geo-diverse Sentinel Patriot solution with our ORION Vela mapping solution, our Aurora MIS so- lution and our Managed Services, enables the call takers to respond to the community quicker and more efficiently as they imme- diately identify the location of the call and dispatch the appropriate first responders to the scene," said Jeff Wittek, chief strategic officer, Cassidian Communications. ORION™ Vela® is an advanced map- ping solution that makes it possible for mission-critical call takers to field calls, determine caller locations (wireline and wireless), and immediately dispatch the appropriate first responders. With superior mapping functionality, an intuitive, infor- mation-rich graphical user interface (GUI), and scalable design, the ORION Vela so- lution allows for enhanced customization of its display, integrates seamlessly with the Cassidian Communications VESTA® and Sentinel® call taking platforms, and supports computer-aided dispatch (CAD) operations. The ORION Vela solution can also act as a stand-alone mapped automatic- location identification (ALI) system. The ORION Vela solution provides mul- tiple configurable map views, access rights based on user login, and improved user controls for map navigation. With built-in support of ESRI- compliant Shapefiles and Personal Geodatabases, The ORION Vela solution allows customers to utilize their existing ESRI tools to build and maintain map data sets. The ORION Vela solution also enables implementation of multiple layers with different projected coordinate systems as well as differing data- base structures, and next generation connectivity allows incorporation of previously inaccessible data lay- ers such as real-time weather over- lays and regional datasets. The ORION Vela solution also incor- porates plug-in technology to converge multiple mapping capabilities into a single application. Integrated plug-ins such as Pictometry and CAD interfaces embed viewers and analytical tools directly into the ORION Vela solution map display, providing a comprehensive "at-a-glance" view of events, resources, geography, and even weather and traffic (with WMS data). The ORION Vela solution's advanced features and data access make it possible for first responders to arrive on scene quickly and with the best information available. Call takers are notified of incident critical information such as hazardous materials location or building floor plans. One-way streets, speed limits, road closures, special events and other traffic-impacting attributes are fully considered in planning the most ef- fective driving directions. Aurora® MIS The Aurora® MIS solution from Cassid- ian Communications offers an advanced, but intuitive reporting engine and data mining solution. It provides easy-to-run standard reports while at the same time allowing users to build customized, ad hoc reports or dashboards. The Aurora solution also adds a number of new emer- gency call center key performance indica- tors (KPIs). Agent efficiency factor and ready/not-ready ratio are just a couple of the new KPIs that are automatically pre- calculated and available in the Aurora solution's data warehouse. The Aurora solution automatically associates related events, simplifying incident reconstruction, organization, searching and archiving. The Scenario Management System allows users to cre- York County, Va. Call Center ate their own associations and save them under a user defined scenario name. It also offers integration with leading digi- tal logging recorders so users can retrieve recordings directly. The Aurora solution improves efficien- cies in staffing, standard operating proce- dures and information management by offering a number of features that enhance the ability of call center management to gather, organize, data mine and report on call center metrics. The Aurora solution also includes advanced reporting options that can be customized to fit specific needs as well as ad-hoc reporting capabilities. LaO Post your comments on this story by visiting www.lawandordermag.com www.lawandordermag.com 17