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ToC Table of Contents July 2012 SPECIAL REPORT Mission Critical Communications 34I 38I 42I 46I Mission Critical Communications A look at what some leading communica- tions technology companies offer agen- cies for the development of a successful long-range plan for interoperability. By Susan Geoghegan The Making of a Real-Time Operations Center The Calgary Police Service's (CPS) Real-Time Operations Center (RTOC) provides support to first responders in real time on a 24/7 basis. By Lisa Schultz Law-Enforcement iPhone Apps Learn the best iPhone Apps for making a police officer's job easier. By Yesenia Salcedo Fairfax, Va. and Verizon Wireless Verizon's 4G LTE modem solution helped the Fairfax, Va. Police upgrade their 9-1-1 system. By Susan Geoghegan UP-CLOSE 48I 52I 56I DEPARTMENTS 06 I On the Job By Ed Sanow 10 I Eye On Education By Stephenie Slahor 14 I Just Handed Down By Randy Means 4 LAW and ORDER I July 2012 16 I Mission Critical Communications By Jennifer Gavigan 64 I Product Spotlight By Jennifer Gavigan Please Recycle This Magazine. Remove inserts before recycling. CORPORATE HEADQUARTERS Hendon Publishing Company 130 Waukegan Road / Suite 202 Deerfield, IL 60015 p: 800-843-9764 f: 847-444-3333 www.hendonpub.com CO-PUBLISHERS Henry Kingwill and Peter Kingwill EDITORIAL DIRECTOR Ed Sanow MANAGING EDITOR Jennifer Gavigan Police Management Personnel Early Warning Systems for Small Law Enforce- ment Agencies Personnel Early Warning Systems (EWS) help correct personnel prob- lems before they become major issues. By Paul Schultz Generational Conflict in the Workplace An understanding of generational is- sues and differences can create more effective communication in the work- place. By Kelly Sharp Old Advice for New Sergeants Advice from police supervision courses, road sergeants and criminal justice professors for first line super- visors in patrol. By Albert Varga CONTRIBUTING EDITORS Steve Albrecht, Cara Donlon-Cotton, Pam McDonald, Randy Means, Stephenie Slahor, Jim Weiss, Tom Wetzel GRAPHIC DESIGNER Carl Walanski PRODUCTION MANAGER Marina Rus TRADE SHOW COORDINATOR Lisa McDade REPRINT INFORMATION Pete Kingwill (800) 843-9764 x23 pete@hendonpub.com ADVERTISING INFORMATION WESTERN/EASTERN DIRECTOR Kirk Moen (800) 843-9764 x26 kmoen@hendonpub.com MIDWEST/SOUTHERN DIRECTOR Pete Kingwill (800) 843-9764 x23 pete@hendonpub.com INSIDE SALES Dee Gianetto (303) 952-9742 dgianetto@hendonpub.com FOR SUBSCRIPTIONS CALL 888-329-0770 or e-mail: law&ordermag;@halldata.com INTERNATIONAL SUBSCRIPTIONS 847-763-9533 LAW AND ORDER USPS 079-430 ISSN 0023-9195 is published monthly by Hendon Publishing Company, 130 Waukegan Road, Deerfield, IL 60015 (847) 444-3300. Subscription price for one year $24.95, two years $39.95 and three years $55.00. Periodicals postage paid at Deerfield, IL and additional mailing offices. POST- MASTER, send change of address to LAW AND ORDER, P.O. Box 2084, Skokie, IL 60076. Subscribers send address changes (Form 3579) to LAW AND ORDER, P.O. Box 2084, Skokie, IL 60076. For subscription information only, call (888) 329-0770. This entire issue is copyrighted by LAW and ORDER magazine.