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sible ways in which data can be utilized helpfully, and building the program accordingly. That is, we don���t know what we don���t know. Also, there are numerous applications that may be benefcial, but if data is not entered correctly, resulting conclusions may be skewed because garbage in, garbage out. Off-the-shelf software programs are usually set up with standard features and reports. Although not all the standard, pre-programmed reports ft an agency���s needs, they give the user a starting point ��� direction and guidance to reporting areas it might not realize existed. Considerable customization is also possible. Some software packages allow the user to link to master fles other fles of text, video, audio, Adobe and a variety of digital images. This reduces the need for multiple fles and creates more centralized repositories. The programs also have a multi-level access screening built in, allowing the user control of who has access to specifc features. Several users can contribute information / documents without the agency losing control of security aspects important to internal affairs and other sensitive personnel information fles. Finally, and in some ways most importantly, the user should not have to be an information technology expert to operate the system successfully. Vendor-provided training and technical assistance should be available and utilized. Pre-purchase research helps ensure existing customers are able to use the program and are satisfed with its dynamics and benefts. proper function. If relevant behavior or performance is not brought into the database, documented and tracked, the program will not serve its purpose. Some will argue tracking negative behavior or performance-related issues is wrong and actually does disservice to employees. In fact, used improperly, such systems can be counter-purposeful and even damaging to the organization and its members. The second half of this article will identify early warning criteria and related systems with emphasis on how to use such data and associated interventions properly, without inappropriate negative effect on employees or the organization ��� and for extremely positive value. Many law enforcement offcers with stellar careers have reached that level of excellence because of feedback they have received from mentors and others, often resulting from review of not-always-positive performance or behavior- related issues that taught them how to succeed. Mistakes and other troubling circumstances, when identifed and reviewed purposefully, can be valuable. Many people would not be where they are today had not someone pointed out to them where they could improve and how to avoid potential pitfalls. Risk management is a high priority throughout law enforcement. An identifcation and intervention program is an essential part of managing risk and, used right, can help employees to avoid problems, improve themselves, and better succeed. Not only can it make an organization smarter by increasing its self-awareness and accountability, it can offer employees a better chance to work harmoniously with their organization, in line with its mission, values and vision. LaO Post your comments on this story by visiting www.lawandordermag.com Conclusion An agency can have the best software program money can buy, but if it doesn���t have clear and enforced policy mandating documentation, routing and entry requirements, the system will be substantially devalued. Such policy must focus on supervisory accountability and require that even minor misconduct and negative behavior be entered for tracking purposes. Supervisory consistency is the key to fairness and Click on EInfo at - www.lawandordermag.com reader service #10 www.lawandordermag.com 13